Monday through Friday 8 a.m. to 6 p.m. (excluding holidays) For all members questions and general inquires, please contact this department: Secure Message Center for WHA Members: To better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please use the form at the bottom of this page for general questions. Phone : 916.563.2250 or 888.563.2250 (toll-free) TTY: 711 Fax: 916.568.0126

Nurse Advice Line 24/7

Available 24 hours a day, seven days a week First, always try to contact your PCP office first for available services. In addition, our Nurse Advice Line is always open for non-urgent questions and advice: Learn more at: mywha.org/nurseadvice Phone : 888.656.3574 (toll-free) TTY: 711 Fax: 916.568.0126

Contact Member Services for pharmacy-related questions Phone : 888.563.2250 or 916.563.2250 For prescription authorizations coming from physician offices, use the fax number: 916.568.5280 or CheckMyScript online service.

Behavioral Health Services

Behavioral health services provided by Optum Behavioral Health. Phone : 800.765.6820 (toll-free) 7 days a week, 24 hours a day

Premium Billing Services

Questions about payments for your health coverage will be directed to Premium Billing: Phone : 916.563.2206 or 888.442.2206 (toll-free) Monday to Friday, 8 a.m. to 4 p.m. Fax: 916.568.0334 For phone payments with our automated payment service, contact: Phone : 866.203.3303 7 days a week, 24 hours a day

Monday through Friday 8 a.m. to 6 p.m. (excluding holidays) For all members and employer questions and general inquires, please contact this department: Secure Message Center for WHA Members: To better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please use the form at the bottom of this page for general questions. Phone : 916.563.2250 or 888.563.2250 (toll-free) TTY: 711 Fax: 916.568.0126

Premium Billing Services

Questions about payments for your health coverage will be directed to Premium Billing: Phone : 916.563.2206 or 888.442.2206 (toll-free) Monday to Friday, 8 a.m. to 4 p.m. Fax: 916.568.0334 For phone payments with our automated payment service, contact: Phone : 866.203.3303 7 days a week, 24 hours a day

Group Sales and Support

For questions about your employer group health coverage or an upcoming renewal, contact Group Sales: Phone : 916.563.3198 or 888.499.3198 (toll-free) Monday to Friday, 8:30 a.m. to 5 p.m. Fax: 916.568.1338

Group Sales and Support

For questions about your employer group health coverage or an upcoming renewal, contact Group Sales: Phone : 916.563.3198 or 888.499.3198 (toll-free) Monday to Friday, 8:30 a.m. to 5 p.m. Fax: 916.568.1338

For prescription authorizations coming from physician offices, use the fax number: 916.568.5280 or CheckMyScript online service. For all other pharmacy-related questions, contact Member Services. Phone : 888.563.2250 or 916.563.2250

Media Relations Contact: Rick Heron, Chief Experience Officer 916.614.6009 (office)

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