Contact Us

Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)

For all members questions and general inquires, please contact this department:

• Secure Message Center for WHA Members: To better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please use the form at the bottom of this page for general questions.
• Phone: 916.563.2250 or 888.563.2250 (toll-free)
• TTY: 711
• Fax: 916.568.0126

Available 24 hours a day, seven days a week

First, always try to contact your PCP office first for available services.

In addition, our Nurse Advice Line is always open for non-urgent questions and advice:

• Learn more at: mywha.org/nurseadvice
• Phone: 888.656.3574 (toll-free)
• TTY: 711
• Fax: 916.568.0126

Contact Member Services for pharmacy-related questions

• Phone: 888.563.2250 or 916.563.2250

For prescription authorizations coming from physician offices, use the fax number: 916.568.5280 or CheckMyScript online service.

Behavioral health services provided by Optum Behavioral Health.

• Phone: 800.765.6820 (toll-free)

  7 days a week, 24 hours a day

Questions about payments for your health coverage will be directed to Premium Billing:

• Phone: 916.563.2206 or 888.442.2206 (toll-free)

  Monday to Friday, 8 a.m. to 4 p.m.

• Fax: 916.568.0334

For phone payments with our automated payment service, contact:

• Phone: 866.203.3303

  7 days a week, 24 hours a day

Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)

For all members and employer questions and general inquires, please contact this department:

• Secure Message Center for WHA Members: To better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please use the form at the bottom of this page for general questions.
• Phone: 916.563.2250 or 888.563.2250 (toll-free)
• TTY: 711
• Fax: 916.568.0126

Questions about payments for your health coverage will be directed to Premium Billing:

• Phone: 916.563.2206 or 888.442.2206 (toll-free)

  Monday to Friday, 8 a.m. to 4 p.m.

• Fax: 916.568.0334

For phone payments with our automated payment service, contact:

• Phone: 866.203.3303

  7 days a week, 24 hours a day

For questions about your employer group health coverage or an upcoming renewal, contact Group Sales:

• Phone: 916.563.3198 or 888.499.3198 (toll-free)

  Monday to Friday, 8:30 a.m. to 5 p.m.

• Fax: 916.568.1338

For questions about your employer group health coverage or an upcoming renewal, contact Group Sales:

• Phone: 916.563.3198 or 888.499.3198 (toll-free)

  Monday to Friday, 8:30 a.m. to 5 p.m.

• Fax: 916.568.1338

Monday through Friday, 8 a.m. to 4 p.m. (excluding holidays)

Phone: 916.614.6096 or 844.870.2178 (toll-free)

Fax: 916.568.0331

For prescription authorizations coming from physician offices, use the fax number: 916.568.5280 or CheckMyScript online service.

For all other pharmacy-related questions, contact Member Services.

• Phone: 888.563.2250 or 916.563.2250

WHA's online provider directory is updated every 24 hours to reflect the most current information. To report any inaccuracies listed on WHA's online provider directory or to request a printed copy for your county, please contact us at 844.870.2178 or by sending an email to directory@westernhealth.com

Media Relations Contact:

Rick Heron, Chief Experience Officer

916.614.6009 (office)