Privacy and Legal Policies
Western Health Advantage complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, as applicable.
Western Health Advantage does not exclude people or treat them differently because of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.
Western Health Advantage provides free aids and services to people with disabilities to communicate effectively with us, such as:
Western Health Advantage provides free language services to people whose primary language is not English, such as:
If you need these services, contact the Member Services Manager at 888.563.2250, TTY 711.
If you believe that Western Health Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance as shown below:
Group and Individual Commercial Members
For more information about the Western Health Advantage grievance process and your grievance rights with the California Department of Managed Health Care, please visit our website at westernhealth.com/legal/grievance-form.
Mail to: Western Health Advantage
Attention: Member Services Manager
2349 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
Call: 888.563.2250
TTY: 711
Fax: 916.568.0126
Email to: memberservices@westernhealth.com
Grievance form: https://www.westernhealth.com/legal/grievance-form/
CalPERS Members
For more information about the Western Health Advantage grievance process and your grievance rights with the California Department of Managed Health Care, please visit our website at westernhealth.com/legal/grievance-form.
Mail to: Western Health Advantage
Attention: Member Services Manager
2349 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
Call: 888.WHA.PERS (888.942.7377) toll-free
TTY: 711
Fax: 916.568.0126
Email to: memberservices@westernhealth.com
Grievance form: https://www.westernhealth.com/legal/grievance-form/.
All Members
If there is a concern of discrimination based on race, color, national origin, age, disability, or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
Website: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or you may mail a complaint form to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019
800.537.7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
