WHA wants to make it easier for you to receive the right care, at the right time, and in the right place—with the best services available. The following services, when obtained from a participating provider, do not require a referral from your PCP:
Additional information about access to care and how to obtain a referral or prior authorization is available at mywha.org/planbasics and your EOC.
Urgent Care | |
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Non-urgent Care | |
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Follow-up Care | |
| Mental Health/Substance Use Disorder Follow-Up Appointment (non-physician) | 10 business days from prior appointment (effective July 1, 2022) |
WHA members can reach the nurse advice line 24 hours per day, 7 days per week, 365 days per year by calling 888.656.3574 toll-free or 711 TTY.
[1] Examples of non-physician mental health providers include counseling professionals, substance abuse professionals and qualified autism service providers.
[2] Examples of non-urgent appointment for ancillary services include lab work or diagnostic testing, such as mammogram or MRI, and treatment of an illness or injury such as physical therapy.
