Provider Communications

• Clinical Connections: August 2025

Find information regarding language needs, health education materials, cultural competency trainings and more with our resource flyer.

Optum Behavioral Health’s designated telephone number is 1.800.999.9585, which is for noncontracting providers to obtain prompt authorization for the transfer of a stabilized enrollee's care to another provider or authorization to provide post-stabilization care.

To support our clinical providers in coordinating care with their mental health professionals, Optum provided this helpful flyer (also available on the Provider Downloads webpage). 

State regulations require maternal mental health screenings during the prenatal and postpartum periods. Access Optum BH's Provider Express for Maternal Mental Health guidance and resources. Maternal Mental Health Resources 

Commercial Members – BH Optum dedicated toll-free number: 800-765-6820

Use the email providerdemographics@westernhealth.com to easily submit your race, ethnicity, and spoken languages for our clinical provider directory.  Simply include your name, NPI number if available, and your race, ethnicity, and language information. Thank you!

As a new practitioner, you will receive a New Provider Orientation Packet from WHA within 10 days of your effective date (based on the new direct provider contract date). The packet includes a welcome letter and the Clinical Provider Handbook. Other provider orientation materials will be distributed through your contracted medical group directly to the providers, as applicable. 

Important Note: Your contracted medical group or IPA must notify WHA immediately when a new practitioner has been contracted as a WHA participating provider.

• Pharmacy Passages: Premium Formulary Update – July 2025
• Pharmacy Passages: EHB Formulary Update – July 2025

• Pharmacy Passages: Premium Formulary Update – June 2025
• Pharmacy Passages: EHB Formulary Update – June 2025
• Pharmacy Passages: Premium Formulary Update – May 2025
• Pharmacy Passages: EHB Formulary Update – May 2025
• Pharmacy Passages: Premium Formulary Update – April 2025
• Pharmacy Passages: EHB Formulary Update – April 2025